Frequently Asked Questions

  • Q: What are the benefits of using a professional property manager?

    A: Utilizing the services of a Professional Property Management Company relieves you from the burden of unexpected and untimely tenant and repair issues. It also provides you with a tested and true vendor team (via your property manager) to handle repair and maintenance issues at your rental home. Having WPM handle the details of managing your rental home allows you to focus your time and talents on other matters in your life instead of worrying about your rental property. As an individual Landlord, it would be hard for you to remain aware of all the laws and nuances of managing tenants and handling repairs. We handle it all for you!
  • Q: Are you licensed?

    A: Yes! All of our Property Managers are licensed with the South Carolina Real Estate Commission. We are also members of the National Association of Residential Property Management (NARPM) as well as Institute of Real Estate Management (IREM).
  • Q: Can I reach you after hours?

    A: While we maintain after hours calls for tenant emergencies only, we can schedule a call outside of normal business hours if this is the only time available. Property management is a very busy industry, so we like to make sure that our team is fully rested and has plenty of time to spend with family and friends.
  • Q: Can you put the money directly into my account?

    A: Unfortunately, no. This is the main reason for hiring a management company, so that you don't have to deal with any of the leasing process. We can provide you with a sample lease agreement at your request.
  • Q: Do you sell real estate too?

    A: We do not sell real estate, but our parent company, ERA Wilder Realty does! Let us know if you would like to speak with one of our valued agents in Real Estate.
  • Q: How and when do I get my disbursement?

    A: We process disbursements between the 10th and 15th of each month to send to your bank via direct deposit.
  • Q: How is rent collection handled?

    A: Rent collection starts at move in! Rent is due by the 5th and is considered late after that date. Tenants are notified via email and phone multiple times until paid or eviction is filed.
  • Q: How long of a lease do you sign?

    A: Our leases are for 12 months or longer.
  • Q: How much security deposit do you charge the tenant?

    A: One months rent or more depending on credit screening.
  • Q: How soon can you start managing my property?

    A: We will visit your home to make sure it meets our condition requirements. Then we will send you a management agreement and initiate the process of assuming management of your property.
  • Q: What type of properties do you manage?

    A: Single family houses, condos, townhomes, duplexes and quads.
  • Q: Who holds the tenant security deposit?

    A: WPM holds all tenant security deposits in a non-interest bearing Trust account.
  • Q: What is your style of Property Management?

    A: We believe that you hire a property manager to manage your rental home, not to assist you in managing it yourself. We offer a turnkey style of property management service which is most appreciated by those property owners who prefer to be “out of the loop” on all but the most important matters related to the management and leasing of the property. Instead, we simply take care of the things you have entrusted us to handle on your behalf. Every client gets our very best.
  • Q: How do you screen and qualify prospective tenants?

    A: We require prospective tenants to provide at least five years of good verifiable rental history (or proof of home ownership), good credit, and verifiable income at least 3 times the monthly rent.
  • Q: How do handle repair requests from tenants?

    A: All non-emergency repair requests are reported to us in writing, as required in the lease agreement. We provide tenants a convenient online form to submit repair requests. We strive to respond to and complete most ordinary repair requests within 1 to 3 business days.

    Repairs and property condition issues offer the greatest opportunity for friction and ill will between owners and tenants. A property manager walks the line between a tenant who wants things fixed ASAP, and an owner who is sensitive to repair expenses. We want the tenant to enjoy a well maintained home in which everything functions as designed and intended. It’s to your advantage that this happens, as a happy tenant is more likely to remain in the property at lease renewal.
  • Q: Why are repairs so important?

    A: Nothing affects the reputation of a Landlord or a property management company more than the manner in which repairs are handled. Tenants judge us by almost no other measure. It makes little sense to entrust vendors we don’t know, whom we have no relationship with or control over, with the reputation of our company and the relationship with your tenant.

    Instead, when repairs are needed, we will send our trusted vendors with whom established relationships and excellent communication exists, and they will provide the quality service we require in a professional and timely manner.